'I paid £4,000 for luxury British Airways flight and I got off the plane battered and bruised'

A devastated mum alleges she was left battered and bruised from a flight due to a faulty chair and monitor, labelling the horrific journey as the 'worst experience of her life'.

Sari Sumaryono embarked on a trip from her residence in the British Overseas Territory of theto Indonesia, which included stopovers in London and Hong Kong, when she endured a 'nightmare' journey last month.

The 41-year-old was travelling alone with her nine-month-old baby Kalix, with plans for her husband Djurre Woudstra to join the family in Hong Kong where he was working. However, upon reaching the airport, Sari was stunned to find no record of her son's seat reservation, resulting in a two-hour delay at check-in.

Sari, who shelled out nearly £4,000 for two premium economy seats from the Cayman Islands to Jakarta, , alleges she received no help from BA staff during the 12-hour stretch to claiming cabin crew disregarded her call light multiple times. Sari, a hedge funds investor service professional, further alleges that the monitor on her flight was defective, falling onto her leg and ankle twice — causing numerous bruises.

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Sari, who relocated to the Cayman Islands for work in 2006, stated that upon landing in London, she discovered her Cathay Pacific flight ticket from to Jakarta had been cancelled, accusing BA of failing to link the flight onto her itinerary.

During Sari's marathon 40-hour flight she claims she had endure a broken seat that wouldn’t recline and lacked a functioning monitor or USB charger on her London to Hong Kong leg. Visuals give a startling view of the mother plastered in bruises post her harrowing ordeal, which has pretty much put Sari off from choosing to fly with ever again.

The airline has extended its apologies for the distress caused during Sari’s flight and are actively engaging with her to 'make things right'. Sari said: "I actually felt quite appalled. Never in the years I've been travelling have I been treated so badly.

"Having lived away from family this long, I have been traveling extensively back and forth between Indonesia and the Cayman Islands. I'm no stranger to long haul flights, hence why I can honestly say, the trip I had with British Airways was indeed the worst experience I have ever experienced."

The two-week trip held great significance for Sari, who left Indonesia at the age of 17 for the marking her first homecoming since her father passed away earlier in the year.

The grief-tinted trip bore an additional layer of sadness, expressed by Sari: "Not to mention the trip we took was actually for a sad reason, as it was the first time we went to Indonesia after my father passed away, exactly one month before my son was born. This trip was supposed to be their first time meeting each other yet we had to visit my father at his final resting place. So being treated that badly by British Airways was traumatic," said Sari.

"They ignored my call light multiple times. They simply turned the light off and never came to assist. I barely was given enough water to drink, and couldn't even go to the bathroom. I couldn't just hand my son to strangers.

"When I complained to one of the crew members, the response was 'why don't you ask your husband for help', referring to the gentleman sitting next to me. The monitor stand was a little loose, it fell on me twice, causing a nasty bruise on my leg and on my ankle. It was a horrible flight where no one helped me.

"If it wasn't because of the help of kind strangers sitting closest to me, I would have had another nervous breakdown."

Describing the physical discomfort, she added: "I had the worst back pain, and bruises on the back of my arm from uncomfortable seating due to not being able to recline my seat, and my leg and ankle was in pain from the previous flight's monitor drop. I told them my seat wouldn't recline but no one came back to help me."

She concluded with the distressing impact of the experience: "I was upright the whole time and the baby was so heavy on me. I was in a lot of pain during the flight. The whole trip was hell. I've never been treated that badly on a flight. If I had a choice, I wouldn't fly with BA again but it's the only airline that flies directly from Caymans to London. I've told all my mum friends not to fly with BA. I wouldn't wish what I went through on my worst enemy.

A British Airways spokesperson said: "We're really sorry for our customer's experience and we're in contact to make things right."